Privacy Policy

Your privacy matters

At Tradie Contract Co ABN: 70 116 609 726 (we, us, or our), we respect your privacy and aim to keep your personal information safe and secure.

This Privacy Policy (Policy) explains:

· what personal information we collect about you;

· how we use it in running our business;

· who we may share it with; and

· how you can access or correct the information we do hold.

We handle personal information in line with the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles (APPs), including recent changes made under the Privacy and Other Legislation Amendment Bill 2024 (Cth).

By visiting our website, following our social media, submitting a quote request or booking a job with us, you agree that we may handle your personal information as set out in this Policy.

The personal information we collect

The types of information we collect will depend on how you deal with us, but may include:

· your name and contact details (address, email, phone number);

· your property or job address and any site access details;

· details about the job you want us to look at including the type of work, materials, products and photos or videos you send us or we take in relation to the job;

· billing and payment details including invoices, credit card details and payment confirmations;

· records of our communication with you including emails, text messages, enquiry forms and quote details;

· feedback, reviews or survey responses;

· information about how you use our website;

· information used in any automated systems we may use including scheduling, quoting or job management tools; and

· any other personal information you or a third party provide to us in connection with a job or enquiry.

We generally do not collect sensitive information such as health data unless it is relevant to the job. However, where it is relevant to access or safety issues at the property and you provide it to us, we may and will collect it. In this case we will only use it for the purpose which it was provided, such as planning safe access to your property.

How we collect personal information

We may collect personal information when you:

· fill in an online form on our website;

· contact us by phone, SMS, email or through social media;

· speak to us on site or in person;

· request a quote or book a job;

· sign up to our newsletter or promotions;

· leave a review or provide feedback; or

· interact with our website and cookies or our Google Analytics tools track your behaviour.

We may also collect personal information from third parties such as:

· real estate agents, builders, property managers, strata managers or other tradies who ask us to do work for you on your property;

· publicly available sources; or

· job management or booking platforms you use.

Why we collect, use and disclose personal information

We collect, hold, use and disclose personal information so we can

· run our business and provide services to you;

· respond to quote requestions, enquiries and complaints;

· visit your site, inspect issues and carry out work;

· prepare and send quotes, invoices and receipts;

· arrange deliveries, subcontractors or suppliers if needed;

· communicate with you about job updates, scheduling and follow ups;

· send you marketing or updates if you’ve opted in to our marketing list, noting you can opt out at any time;

· improve our services, website and customer experience;

· maintain our records and accounts; and

· comply with our legal obligations and handle disputes.

Disclosure of personal information to third parties

We may share your personal information with:

· our employees and contractors who help us do your work;

· suppliers and subcontractors involved in your job;

· payment processers and accounting or invoicing systems;

· job management, SMS or booking platforms;

· insurers and professional advisers;

· government agencies, regulators, tribunals or courts where required by law or where reasonably necessary to protect our legal rights; and

· other third parties with your consent or where the law allows us to.

Some of these service providers may store or access data from outside Australia, such as in the USA, the UK or the European Union. Where practical, we try to work with providers that handle data in a way that is broadly consistent with Australian privacy laws, but sometimes we do work with providers in other jurisdictions.

By providing us with your personal information, you consent to this overseas disclosure and understand that we are not required to ensure overseas recipients comply with the APPs.

Automated decision making & AI

We may use automated systems such as Artificial Intelligence (AI) or algorithms in our business. Examples include to help us schedule jobs, draft quotes or respond to enquiries, we will:

· aim to be clear when an important decision has been made mainly by automated tools;

· have a human review any decision that has a significant impact upon you, where required by law or where it seems appropriate to a reasonable person; and

· keep this section updated as our systems change.

Data security and data breaches

We take reasonable steps to keep your personal information safe from misuse, interference, loss or unauthorised access, modification or disclosure. Measures we may use include:

· password protected devices and accounts;

· reputable cloud based systems;

· limiting access to staff and contractors who need the information for their work; and

· regular backups.

However, no system is 100% secure. Transmitting information to use over the internet or any phone lines is done so at your own risk.

If we suspect a data breach has occurred that is likely to cause serious harm, we will:

· promptly investigate the breach;

· comply with the Notifiable Data Breaches NDB (NDB) Scheme where applicable; and

· notify the Office of the Australian Information Commissioner (OAIC) and affected individuals where required, including information about what happened and what steps we are taking.

Doxxing and serious invasions of privacy

We do not support or engage in doxxing, which is publishing someone’s personal information online to harass or harm them.

We take reasonable steps to protect personal information collected in running our trade business and comply with any laws relating to serious invasions of privacy.

Cookies, tracking and analytics

Our website may use cookies, web beacons and similar tracking technologies to help:

· make the website work properly;

· remember your preferences; and

· understand how people use the site.

We may use tools like Google Analytics and social media pixels from Meta to help with this.

Cookies don’t usually identify you personally, but they may link to other data we hold about you if you contact us or sign up to our mailing list or other promotion on our website. You can change your browser settings to reject cookies, but some parts of the site may not work properly if you do.

Direct marketing

We may send you emails, SMS or other communications about:

· updates to our services;

· maintenance reminders; or

· promotions or special offers.

You can opt out of marketing at any time by select the options to unsubscribe in the communication or contacting us using the details below.

We comply with the Spam Act 2003 (Cth) and will not send you marketing messages without your express or inferred consent.

Accessing and correcting personal information

You can ask us for a copy of the personal information we hold about you, or request corrections if you think it is wrong, out of date or incomplete.

To do this, please contact us using the details below. We may need to confirm your identity before we can respond. In some cases, we may refuse access or correction where the law allows us to, but if that happens we’ll tell you why.

Links to other websites

We do not have any control over third party websites and we are not responsible for the protection and privacy of any personal information that you provide whilst visiting them, even if you followed a link from our website.

Changes to this privacy policy

We may update this privacy policy as laws change. The latest version will always be available on our website.

For any questions or notices, please contact our Privacy Officer at:

Green APS Pty Limited trading as Tradie Contract Co ABN 70 116 609 726

Email: team@tradiecontractco.com.au

Last update: April 2026